When—and How—to Apologize to Clients

Even highly competent advisors make mistakes. And these mistakes raise the interesting question of both when and how to apologize. Some argue that it’s never a good idea for an advisor to apologize, particularly when the mistake in question touches on areas of competence or diligence.

Julie Ragatz on PBS Nightly Business Report

Julie Ragatz discusses the recent controversy surrounding United Airlines.

5 Steps to an Orderly Succession

Advisors’ life work centers on helping others prepare for the future, so it’s surprising how often they fail to make a detailed succession plan of their own. It is, of course, difficult to picture client relationships, nurtured and grown for decades, being placed in the hands of someone else.

When You Shouldn't Listen to the Boss

If your boss wants you to do something that doesn’t seem quite right, should you do it? And what happens if you don’t? There’s no correct answer, but here’s a hint. When the judge’s gavel bangs, and employees go to jail or get fired, it’s not usually the CEO who takes the fall.

What Jeff Sessions as U.S. Attorney General Would Mean for Corporate Crime

Earlier this month, the Department of Justice charged six executives involved in Volkswagen’s emissions scandal, a move widely acknowledged as both rare and surprising. Even more surprising: the fact that VW pleaded guilty and will pay $4.3 billion in civil and criminal fines.

Women in Insurance & Financial Services Hosts National Conference in Chicago

Over 400 professionals representing the Insurance and Financial Services industry will meet in Chicago, Illinois at the Westin Lombard Yorktown Center, October 19 - 21 for the 29th annual WIFS National Conference. Julie Ragatz will be a featured speaker.

Helping Clients Make Good Choices

The recent release of the Department of Labor (DOL) conflict of interest rule reinforces the importance of client education. Client education is crucially important because financial professionals’ legal and moral obligations center on the belief that clients have the right to determine which course of action is in their best interest.

Prosecutors Investigate Wells Fargo’s Sales Practices

An activist investor said on Wednesday it is “inevitable” that Wells Fargo & Co will face critical shareholder resolutions after the bank agreed to a $190 million settlement with regulators over fake consumer accounts.

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